Frequently asked questions


Are passengers safe for general use?

Yes. As of this FAQ’s publish date there have been no reported deaths or serious injuries from this activity*.

The sport can be enjoyed by most individuals between the ages of 12 and 60. You are quite secure inside the inner cockpit because the impact from bouncing is absorbed by the larger, air-cushioned outer skin. As the ball rolls, the build up of centrifugal force keeps the passenger pressed hard against the inner plastic wall, so it’s easy to feel a sense of weightlessness.


Are Hyper Core and Hydro Core balls the same as Zorb ® balls?

No, but they are very similar.


Will there be a discounted rate if I purchase multiple units at a time?

Yes, we offer discounts, free logo branding and reduced shipping rates on multiple purchases. Please use the contact us with your requirements.


Does each unit come with a warranty?

Yes. Every Hyper Core and Hydro Core Ball comes with a limited warranty that covers any structural or mechanical defects within three months after the purchase. However, rest assured that our units are inflated and inspected prior to each purchase. Warranty does not cover issues that result from personal misuse or neglect.


What is TPU - Thermoplastic Urethane?

Thermoplastic Urethane Liner (T.P.U.) is a highly sophisticated urethane elastomer (Any of various polymers having the elastic properties of natural rubber) derived from a blend of polyether, polyester and isocyanate monomers. Unlike earlier urethanes that were strictly polyester derivatives, Thermoplastic Urethane Liner (T.P.U.) offers extreme lightweight and low temperature flexibility, and far superior fungal and hydrolysis resistance. Unlike neoprene compounds, Thermoplastic Urethane Liner (T.P.U.) has no volatiles and therefore is also approved for use with potable water.


How much tension each internal string tie can take?

Each internal string tie can take about 20kg.


What is the maximum weight that each internal harness can support?

Each internal harness can support around 200kg; however, we recommend that passengers weigh no more than 101kg (approximately 16 stone)


Are the balls available in different sizes?

Yes. The standard ball diameter is 2.8m. We can create balls ranging from 2.6m - 3.8m What are the minimum and maximum temperatures for use? The minimum temperature is -40c and the maximum temperature is 60c

Please contact us if you require any further information.

*Note: Exercise common sense and always use safety measures/precautions for anything you do. One can still get physically hurt (or even fatally injured) if an inflatable product is improperly handled or unreasonably used.